Refund policy
Return & Refund Policy for Fly Mama :
We understand that sometimes circumstances may require you to return a product. Below is our Return & Refund Policy to guide you through the process:
Returns :
- We accept returns for damaged products only.
- If you receive a damaged item, please follow the steps outlined in our Shipping Policy for reporting the issue within 7 days of receiving your order.
- Products must be unused and in their original packaging.
Refunds :
- Refunds will be issued exclusively for damaged products.
- Once we receive your return request and assess the damage, we will initiate the refund process. It shall take maximum 24-48 hours post we receive the product.
- Refunds will be processed through the original payment method.
Refund Criteria :
- Refund requests for damaged products must be reported within 7 days of receiving the order.
- The product must be in its original condition with all tags attached and accompanied by proof of purchase.
Processing Refunds :
1. Email a clear picture of the damaged product to business@flymama.in or flymamabusiness@gmail.com, along with your order number and a brief description of the issue.
2. Our team will review your request within 2 business days.
3. If eligible, we will initiate the refund process.
Note :
- Refunds will not be issued for products damaged due to misuse or intentional actions.
- We reserve the right to refuse a refund if the return criteria are not met.
Exchanges :
- Exchanges will be facilitated only for damaged products.
- If you wish to exchange a damaged item, please follow the return process, and we will dispatch a replacement after inspecting the returned product.
Contact Information :
For any return or refund-related queries, please contact us at business@flymama.in or flymamabusiness@gmail.com.
Thank you for your understanding and cooperation. Fly Mama is committed to delivering a high-quality shopping experience, and we appreciate your trust in our brand.
We understand that sometimes circumstances may require you to return a product. Below is our Return & Refund Policy to guide you through the process:
Returns :
- We accept returns for damaged products only.
- If you receive a damaged item, please follow the steps outlined in our Shipping Policy for reporting the issue within 7 days of receiving your order.
- Products must be unused and in their original packaging.
Refunds :
- Refunds will be issued exclusively for damaged products.
- Once we receive your return request and assess the damage, we will initiate the refund process. It shall take maximum 24-48 hours post we receive the product.
- Refunds will be processed through the original payment method.
Refund Criteria :
- Refund requests for damaged products must be reported within 7 days of receiving the order.
- The product must be in its original condition with all tags attached and accompanied by proof of purchase.
Processing Refunds :
1. Email a clear picture of the damaged product to business@flymama.in or flymamabusiness@gmail.com, along with your order number and a brief description of the issue.
2. Our team will review your request within 2 business days.
3. If eligible, we will initiate the refund process.
Note :
- Refunds will not be issued for products damaged due to misuse or intentional actions.
- We reserve the right to refuse a refund if the return criteria are not met.
Exchanges :
- Exchanges will be facilitated only for damaged products.
- If you wish to exchange a damaged item, please follow the return process, and we will dispatch a replacement after inspecting the returned product.
Contact Information :
For any return or refund-related queries, please contact us at business@flymama.in or flymamabusiness@gmail.com.
Thank you for your understanding and cooperation. Fly Mama is committed to delivering a high-quality shopping experience, and we appreciate your trust in our brand.